October Office Technology News: Are these ideas Tricks or Treats?

By Dan Baldwin, Editor
951-251-5155 email 

 Well October has finally arrived and as the weather cools, the leaves turn and our kids bug us once again about what Halloween costume they should choose this year, hopefully you're able to enjoy a football game or some other family time instead of being worked to death like the poor IT department head you see to the right.

(Or is this one of your IT staffers working through their weekend at your direction?)

Whether you're the IT slave driver or IT slave in your company, you know that the job of keeping your firm's office technology functioning so that all employees are working 100% efficiently all the time requres an almost constant migration towards new, more efficient workplace office technology tools and ideas.

To help you sort the good ideas from the bad, we found the four following office technology ideas over the past month and thought you might benefit from knowing about them. Each idea is explained in a video. Check them out and leave comments below about what you think.

 

IDEA #1:  Let Customers Text/SMS Your Toll Free Number

Problem -  High customer service call center labor costs & customer preference for texting

Solution - Textify service lets customer send text messages to your toll free 800 number

Overview - If customers or prospects Google you business name and then get your toll free number, can they just text you or do they have to call? Letting them text you can save your company money and make your customers and prospects happier. To see how the service works, send a text/SMS now to 888-286-3000.

Watch Video - This 90 second video shows the Textify service in action

 

Next Step?  Read our full blog post on this subject at this link. Then call us at 714-525-8100 to see if this solution (or something similar from a different vendor) is right for your business

 

 IDEA #2:  Aggregate Multi-Location Broadband Internet Bills Under One Invoice

Problem - To get low price and high bandwidth you've contracted with a different internet provide for each of your business locations and now managing all the vendors is getting overwhelming for you and your staff.

Solution - Let a single "broadband aggregator" manage all those vendors for you.

Overview - Bandwave Systems is one of several single point of contact "help desk" providers we work with that can manage over 60 broadband internet providers for you under a single invoice.

Watch Video - This 90 second video summarizes how broadband internet carrier invoice aggregation and management works.

   

Next Step?  Read our full blog post on this subject at this link. Then call us at 714-525-8100 to see if this solution (or something similar from a different vendor) is right for your business.

 

IDEA #3:  Get the AT&T Network at a Lower Price with Better Customer Service

Problem - Many business customers have left the safety and quality of the AT&T network to save money or get more personalized customer service from poor quality providers

Solution - Get back to AT&T's exceptional network quality without high AT&T rates or impersonal AT&T customer service through AT&T subsidiary ACC Business.

Overview - One of AT&T's best kept secrets is that business customers can directly access their AT&T Global network through their ACC Business subsidiary at deep discounts but with highly personalized customer service through ACC's network of independent telecom agents and channel partners.

Watch Video - ACC President John (J.D.) Baker explains how ACC's people are the secret to small and medium-sized business customers accessing the AT&T network at super low prices but with high quality customer service. 

 

Next Step?  Read our full blog post on this topic at this link. Then call us at 714-525-8100. BaldwinTel is an authorized ACC Business channel partner. We'll help you compare the solution providers you're having difficulty with to ACC Business to see if now's the right time to switch back to the AT&T network.

 

IDEA #4:  Virtualize Employee's Computers To Make Fixing Them Easier

Problem - Your IT staff can never get around to solving your firm's really big, strategic technology challenges because their days are filled with keeping individual computers working.

Solution - Securely "virtualize" your employee's computers and applications so they can safely access critical company data and information from anywhere on any secure device.

Overview - Just as you can access your firm's financial information and move money from a secure smartphone, you can access and manipulate any other bit of critical company data without having to be physically connected to one special computer device.

Watch Video - The following Microsoft produced video provides a simple primer on how a company can get started with a virtualization trial.

 

Next Step?  Read our full blog post on this topic at this link. Then call us at 714-525-8100 to see if this solution (or something similar from a different vendor) is right for your business.

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Photo credit:  Work to death

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