By Dan Baldwin
As the economy finally starts to pick back up for many Southern California multi-location businesses, owners and managers are happy to see that their incoming phone lines are starting to ring again but sad to know that they still have not staffed their business back up to answer and properly address the increase in prospective customer phone calls.
How can a business owner get greater efficiency out the the reduced number of employees they have reporting to work each day?
Take a look at the "presence" feature offered by many newer "unified communications" (AKA "UC") business phone systems and services.
Below is a video that simply shows how the unified communications "presence" feature works on the NEC Univerge SV8100 phone system.
While the NEC phone system solution featured is produced by a "premise based" phone system (one where you make a major capital purchase and the phone system sits in your phone closet or a "private cloud") there are many similar enterprise grade "hosted VoIP" phone service solutions offered by companies like Smoothstone, Alteva, Telesphere, MegaPath, Broadview, Vocal IP and others.
Subscribing to an enterprise grade unified communications solution from a hosted VoIP or "cloud" business phone service provider means a business owner can access "presence"-type features without having to commit their entire capital improvements budget for the year.
What's "Presence"?
When I first started selling business office phone systems 30 years ago, the phone on your desk helped you make and receive phone calls and not much more.
Today the desk phone is a "unified communications" device that is integral to the idea that all your customers and employees can experience "single call resolution" because between 8am and 5pm all "on the clock" employees can be found and contacted to solve a caller's problem no matter where they are - in or out of your office.
"Presence" is the knowledge of where all your employees are at any given time and what their "status" is (can they take a call to help a customer or prospect.) When a modern UC enabled phone system can report the "presence" (or availability) of an out-of-the-office employee to take a customer call and then connect that available employee to the customer via smart-phone or home-office phone, presence is enabling that business owner to sell more without having to hire more!
"Single call resolution" via phone call, instant message or conference call ensures that your customer issues and sales opportunities are handled both efficiently and profitably. It is a voice and data convergence technology that works by integrating your phone system with your computer network.
Get "Unified Communications" Working on Your Office Phone System
If you're not yet using the unified communications (AKA "UC") features like "presence" on your business phone system give your local telecom agent or channel sales partner a call.
Telecom agents and partners can show you how the UC features on premise or hosted phone systems work and they can propose a road map to inexpensively migrate your business into the UC features like presence that you need to beat your competitors.
Click here or the link at the top of this page to find a qualified telecom agent or channel sales partner in your metro area.
Watch the Video of Unified Communications "Presence" in Action
Click the "full screen" icon in the bottom right corner to see video details.
Need Some Help For Your Business?
Looking for a Southern California based, vendor neutral business communications technology service expert that can help you out with your multi-location telecom or data network problems?
Click here to learn about how we might be able to fix your problem for free, then contact me directly at 951-251-5155 or [email protected].
BaldwinTel helps multi-location businesses across the United States but specializes Southern California especially San Diego County, Orange County, Los Angeles County, Riverside County and San Bernardino County.
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