By Dan Baldwin
Any Southern California based company that frequently contacts large numbers of prospects or customers by phone can achieve four-fold productivity increases with a hosted predictive dialer.
A predictive dialer is an amazing call center "SaaS" or software as a service solution, and can be particularly beneficial to any business that relies on inside sales people, either working on site or from a home office, to identify new sales opportunities; gather information about their marketplace, their customers, or their competitors; generate revenue; schedule large numbers of appointments; and perform other tasks that require extensive outbound outreach via telephone.
Phone Activities Improved by Hosted Predictive Dialing Include:
- Appointment setting
- Cold calling
- Qualification and prioritization of campaign responses
- Nurturing of “hot” leads
- Phone-based sales to new prospects
- Up-sell and cross-sell initiatives to existing clients
- Customer loyalty programs
- Satisfaction surveys
- Market research
- Competitive analysis
- And much, much more!
Without a predictive dialing software package in place, agents waste valuable time repeatedly calling number after number – only to receive busy signals, voice mail messages, no answer, fax machines, or disconnected numbers. This reduces the number of “live” conversations they can conduct, and prevents them from spending as much time as possible interacting directly with their target audience.
Predictive dialing software helps companies overcome these challenges. Predictive dialer systems are proven to dramatically improve the speed and effectiveness of agents and reduce costs, while allowing a much greater volume of calls to be initiated and maximizing talk time. As a result, business can more rapidly achieve their goals by performing faster, more successful outbound outreach.
Industries that use hosted predictive dialers include:
- Auto Agents and Dealers
- Banks
- Carpet Cleaners
- Caterers
- Charities
- Churches
- City Municipalities
- Credit and Collections
- Dentists
- Fundraising
- Healthcare
- Health/Fitness Organizations
- Home Improvement
- Insurance Agents and Brokers
- Investment Firms
- Janitorial Services
- Mortgage Services
- Physicians of all types
- Political Campaigns and Polling
- Recreational Leagues and Organizations
- Restaurants
- Retail
- Schools
- Unions
- Veteran Organizations
How to Choose a Hosted Predictive Dialing Solution Vendor
Multiple vendors are in the hosted call center marketplace all competing for you to conduct a trial with them. Vendors worth considering include Five9, SafeSoft Solutions, Avaya, TelStar Hosted Services, InsideSales, YTel, StrataSoft, Front Range, Vocalcom, Angel, Telax, Contactual, Kunnect, ConnectFirst, VICIdial's VICIhost and many others.
If you don't have a hosted call center solution in place then any of these vendors will get you on the right path to increasing the productivity as much as 400% over a call center that does not use predictive dialing (or maybe not).
As with any multi-vendor and multi-application solution, the seemless integration of your existing phones, dial-tone and CRM will be critical to ensuring any productivity gains. Choose the wrong hosted call center solution that does not integrate well with your CRM and who knows what will happen?
That's why you need to work with an independent telecom agent or channel sales partner that has experience working with several different hosted predictive dialer solutions. Only working with an experienced professional can you avoid creating problems that you didn't have before you started down a hosted predictive dialer trial.
Need a Local Telecom Independent Professional That Can Help Your Company?
Looking for a Southern California based, vendor neutral business communications technology service expert that can help you out with your multi-location telecom or data network problems?
Click here to learn about how we might be able to fix your problem for free, then contact me directly at 951-251-5155 or [email protected].
BaldwinTel helps multi-location businesses across the United States but specializes Southern California especially San Diego County, Orange County, Los Angeles County, Riverside County and San Bernardino County.
Comments