By Dan Baldwin
As the economy finally starts to pick back up for many Southern California multi-location businesses, owners and managers are happy to see that their incoming phone lines are starting to ring again but sad to know that they still have not staffed their business back up to answer and properly address the increase in prospective customer phone calls.
How can a business owner get greater efficiency out the the reduced number of employees they have reporting to work each day?
Take a look at the "presence" feature offered by many newer "unified communications" (AKA "UC") business phone systems and services.
Below is a video that simply shows how the unified communications "presence" feature works on the NEC Univerge SV8100 phone system.
While the NEC phone system solution featured is produced by a "premise based" phone system (one where you make a major capital purchase and the phone system sits in your phone closet or a "private cloud") there are many similar enterprise grade "hosted VoIP" phone service solutions offered by companies like Smoothstone, Alteva, Telesphere, MegaPath, Broadview, Vocal IP and others.
Subscribing to an enterprise grade unified communications solution from a hosted VoIP or "cloud" business phone service provider means a business owner can access "presence"-type features without having to commit their entire capital improvements budget for the year.
When I first started selling business office phone systems 30 years ago, the phone on your desk helped you make and receive phone calls and not much more.